Buying
What do the different product conditions mean?
New with tags
As good as new. This piece has never been worn and still includes its original tags and/or packaging. No signs of wear.
New without tags
Unworn and in pristine condition, without the original tags or packaging. No signs of wear.
Gently worn
Worn with care and still in excellent condition. Minor signs of wear may be present and are always clearly shown and described.
Worn with character
Loved and worn over time. Visible signs of wear or small defects are part of its story and are clearly shown and described.
Where do ReLoved items come from?
ReLoved pieces come from our community.
Most items are resold by private owners who originally purchased them through MUD and are ready to pass them on, making space, extending their life, and letting someone else enjoy them.
A small selection comes directly from MUD Jeans, including samples and prototypes.
Can I get more details about a product?
Of course.
If you have a question about a piece, feel free to reach out via the contact form, we’ll get back to you as soon as possible.
Are prices fixed or can they be negotiated?
Prices are fixed.
Each piece is priced by the seller, with guidance from us to ensure a fair and consistent value.
Which payment methods are accepted?
You can pay securely using Visa, Mastercard, Apple Pay, or PayPal.
Can I return an item if it doesn’t fit or suit me?
If your item isn’t as described, we’ll take care of it, including a refund and return label within 24 hours. You can contact us via the instructions in the transaction mail or the contact form.
If it simply doesn’t suit you:
- Items purchased from private sellers can’t be returned or exchanged. You can, however, relist them on the platform free of charge.
- Items purchased directly from MUD are eligible for return.
How do I know my order will arrive safely?
Most orders arrive without any issues.
If anything happens along the way, we’ll look into it and work with you to find the right solution, including reimbursement if needed.
How do you ensure items match their description?
Once your order has been received, you have 72 hours to report a possible problem (non-compliant item, counterfeit, etc.).
Our teams will analyze your request as quickly as possible and will provide a possible full refund for your order.
Delivery & returns
When will my order be shipped?
The seller has 5 days to ship your order!
But the vast majority ship it much faster!
Can I cancel my order?
If you wish to cancel your order, we invite you to contact us directly.
Where do you ship to?
We deliver to mainland France, Belgium, the Netherlands, Luxembourg, Germany and Austria at the moment.
What delivery options are available?
We offer pick-up delivery (from €4.99) and home delivery (from €6,99)
What are the delivery costs?
The delivery of your order depends on the number of shipments and the delivery method chosen.
For example, if your order is made up of 3 items, from 2 different sellers and you wish be delivered to a relay point, you will pay 2 x €4.99 or €9.98.
The exact amount is calculated during the payment step!
How can I track my order?
As soon as your order is shipped, you will receive emails at each important stage of your package.
If you do not receive these emails or have a question, write to us
What if my order hasn’t arrived?
It occasionally happens that the order has been delayed... or has been lost en route.
In this case, we invite you to contact our support teams who carefully analyze each situation.
Can I return my order?
Your product is not compliant : we will refund you and generate your return label within 24 hours.
Your product does not suit you :
- Items purchased from a private seller are neither refundable nor exchangeable. However, we offer you the possibility of relisting your purchase, without commission.
- Items purchased from the MUD Jeans brand are eligible for return.
Selling
Why should I resell my MUD Jeans through MUD ReLoved?
Reselling through MUD ReLoved is the easiest way to give your jeans a second life, while getting something back.
1. It’s easy
Your item is matched with original product photos, pricing and descriptions, so your listing is ready in no time.
2. You get more value
Choose a MUD voucher and receive 120% of your resale price to spend online or in-store. If you prefer cash, receive 85% of the selling price paid out.
3. It stays circular
By reselling, you help keep your jeans in use and support a fully circular system.
What can I expect to earn from my item?
When your denim sells, you can choose how you’d like to be rewarded.
Receive 85% of the selling price as a cash payout, or opt for 120% as a MUD gift card (for example: €120 for a €100 sale).
How do I list an item?
You can find everything you need on our “I’m selling” page, it guides you through the process step by step.
If you still have questions, feel free to reach out. We’re here to help.
Can MUD handle the sale for me?
We don’t offer this service at the moment, but it’s something we’re exploring.
What if I’m temporarily unable to ship?
No problem. If you’re unable to ship for a while, you can pause your listings at any time by contacting us.
Just remember to put them back online when you’re ready again.
How do I redeem my gift card?
To use your gift card, simply head to the MUD Jeans website, add your chosen items to your cart, and enter your code at checkout.
More
Need help or want to get in touch?
We’re here for you.
Reach out via the contact form and we’ll get back to you as soon as possible.
How do I return to the MUD Jeans online store?
You can return to our main store at any time via this link.
How do I care for my denim?
Care for your denim the conscious way.
Wash only when needed, at lower temperatures, and inside out to preserve colour and quality. Air it out between wears, and repair when needed to keep it in circulation for longer.